F.A.Q.
ACCOUNT
I lost my password, what do I have to do?
If you have lost your password, just click on the link “Lost Your Password” in the login screen and you will receive an e-mail with a new password.
ORDERS
DO YOU SHIP TO MY COUNTRY?
We ship all over the world.
We offer several shipping methods.
When you place an order you can choose the shipping method that suits you best.
HOW DO I KNOW HOW MUCH SHIPPING COSTS I HAVE TO PAY?
You can see how much you have to pay once you have logged in and when you have added a product to your basket.
Only for outside The Netherlands, Belgium, Germany, France, Italy and Spain, the shipping costs are dependent on the weight of your complete order.
The shipping costs are calculated automatically and are displayed when checking out your order.
HOW IS MY PARCEL SHIPPED?
You’ll have a few options to choose the courrier of your choice. We work with DHL, DPD, UPS and PostNL as well as a few local services.
After the parcel has been sent, you will receive a tracking code by e-mail so you’re able to track your parcel online.
HOW LONG WILL IT TAKE BEFORE MY ORDER IS SHIPPED?
As soon as you placed your order and the payment has been received, your order will be specially made for you as we work with an ‘On Demand’ process.
We have no stock and therefore this process normally takes 48hours at a maximum before we send out.
It may happen that items (caps / Flags/ etc.) are out of stock and have to be re-ordered.
In that case the shipment may take a little longer.
Average shipping time:
The Netherlands and Belgium: 1 – 2 working days.
International shipping: 5 – 8 working days.
If you want to know more we are always available to answer your questions via [email protected].
NO EMAIL CONFIRMATION WAS RECEIVED WHEN PLACING AN ORDER?
Please be sure to check you SPAM folder in your mailbox.
It could be that you did receive the email but that your provider marked it as SPAM.
If you still didn’t receive an email make sure to contact us by email via [email protected].
WHAT SHOULD I DO WHEN A WRONG OR DEFECTIVE PRODUCT HAS BEEN DELIVERED?
On the Delivery & Returns page you will find all information about returning items.
WHAT SHOULD I DO WHEN I’VE MADE A MISTAKE WHILE ORDERING?
Please contact us directly via email at [email protected].
